Customer service
Returns & Exchanges
We keep the process clear so you know exactly what to do if there is an issue with your order.
Exchange policy
- You can request an exchange within 5 days from the delivery date.
- The item must be unused, unwashed, and in its original condition with tags and packaging.
- Exchanges are accepted for manufacturing defects or size/color changes, subject to availability.
- If the issue is a manufacturing defect, BORM covers the shipping cost.
- If the exchange is requested without a defect, the customer covers shipping cost.
Returns and refunds
- You can request a return within 5 days from delivery.
- The product must be received in original condition without signs of use.
- Refunds are processed after we receive and inspect the returned item.
- Used items or products damaged by improper use cannot be returned or exchanged.
Before sending anything back
Please contact us first with your order details so we can confirm the right next step and avoid delays.
Contact us
