Help center
FAQs
Quick answers for orders, shipping, payment, exchanges, and product details.
Brand and products
What is BORM?
BORM is an Egyptian streetwear brand focused on oversized fits, premium fabrics, and clean daily pieces.
What products do you offer?
We offer limited streetwear drops such as heavyweight tees, sweatpants, and selected essentials.
Are the pieces unisex?
Most BORM pieces are designed with relaxed fits that can be styled by different customers. Check each product size guide before ordering.
What makes BORM different?
We focus on strong fabric, a clean oversized shape, limited drops, and a premium product experience without unnecessary noise.
Orders
How do I place an order?
Choose your product, select size and variant, add it to cart, then complete checkout with your delivery details.
Can I change my order after placing it?
If your order has not been processed yet, contact us as soon as possible and we will do our best to help.
How can I track my order?
Once the order is shipped, you will receive the needed delivery details. You can also contact us for support.
Shipping and delivery
How long does shipping take?
Delivery usually takes 2 to 5 business days across Egypt.
When will my order be processed?
Orders are usually processed within 24 to 48 hours after confirmation.
Do you ship across Egypt?
Yes, we deliver to all areas across Egypt.
How are shipping fees calculated?
Shipping fees are calculated at checkout based on your delivery location.
Payment, exchanges, and returns
What payment methods do you accept?
Available payment methods appear during checkout based on store settings and location.
Is online payment secure?
Yes, payment details are handled through secure checkout and payment providers.
Can I exchange an item?
Yes, exchanges are available within 5 days of delivery if the item is unused and in original condition.
Can I return an item?
Yes, returns are available within 5 days of delivery if the item is unused and in original condition.
Who pays shipping for exchanges or returns?
BORM covers shipping for manufacturing defects. For requests without a defect, shipping is covered by the customer.
